Privacy Policy

1. Introduction

Welcome to Tourism Investment Solutions (TIS). We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, explore our tourism services, make enquiries, or express interest in our investment opportunities.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect the following information when you use our website or services:

Personal information: Your name, email address, telephone number, and other contact details you provide.
Booking information: Details relating to your tour enquiries, reservations, preferred travel dates, and number of travellers.
Investment enquiries: Information you provide when requesting details about tourism investment opportunities or investment packages.
Payment information: Transaction details associated with payments made through our payment providers. We do not directly store your full card details.
Technical information: Your IP address, browser type, device information, and website usage data, where collected through cookies or similar technologies.

3. How We Use Your Information

We use the information collected to:

Respond to your enquiries and requests.
Process and manage tour bookings and reservations.
Provide information about our tourism services and investment opportunities.
Process payments and confirm transactions.
Communicate with you regarding your bookings, enquiries, or services.
Improve our website, services, and customer experience.
Prevent fraud, protect our website, and comply with applicable legal obligations.

We will not use your personal information for unrelated purposes without a lawful basis or, where required, your consent.

4. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to provide our services. These may include:

Payment service providers, such as Paystack, to process payments.
Tour guides, accommodation providers, transport providers, or other service partners involved in fulfilling your booking.
Website hosting, maintenance, and technical service providers.
Government authorities or other parties where required by law.

We do not sell your personal information to third parties.

5. Payment Processing

Payments made through our website may be processed by third-party payment providers, including Paystack.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices. We encourage you to review the privacy policy of any payment provider you use.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required by applicable law, we will obtain consent before using non-essential cookies.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, maintain business records, and comply with legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally permitted.
Withdraw consent where processing is based on consent.
Object to certain uses of your personal information.
Request information about how your personal data is processed.

To exercise these rights, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, social media platforms, and tourism partners.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.